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This is a list of readings to accompany educational content form JHSPH. This is only a list; due to copyright restrictions, users must individually locate any materials they wish to use. If you wish to locate any of the readings, you may find PubMed helpful.

Readings

Textbooks

Evashwick, Connie J. The Continuum of Long Term Care. Albany, NY, Delmar, 2001.

Lieberman, Trudy. Complete Guide to Health Services for Seniors. New York, NY, Three Rivers Press, 2000.

Stone, Robyn I. Long-Term Care for the Elderly with Disabilities: Current Policy, Emerging Trends, and Implications for the Twenty-First Century. New York, NY, Milbank Memorial Fund, 2000.

SESSION #	TOPIC	READINGS

1	Models of Long-Term Care Delivery Systems, An Historical Overview	Evashwick, Chapter 1, Part II Lieberman, Part II Course Manual, Modules 3-4
2	The Competitive Environment	Stone, pp. 56-59 Course Manual, Modules 11-12
3	Customer Choice and the Marketplace	Evashwick, Chapter 14 Stone, pp. 16-24, 33-37 Lieberman, Parts I-II Course Manual, Modules 5-6
4	The Customer Focus of Quality Management	Stone, pp. 25-37 Course Manual, Modules 7-8
5	The Human Equation of Service Quality and the Critical Role of Strategy	Stone, pp. 38-40 Course Manual, Modules 9-10
6	Aging, Demography and Seniors' Needs	Evashwick, Chapter 2 Stone, pp. 41-55 Course Manual, Modules 1-2
7	The Legal and Policy Environments	Evashwick, Chapters 15, 22 Stone, pp. 60-72 Course Manual, Modules 13-14
8	Student Presentations	None