Course: Approaches to Managing Health Services Organizations
Leadership & Management: Nominal Group Technique
Michael Brassard and Diane Ritter. Nominal Group Technique. The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning. (First Edition) Methuen, MA: Goal/QPC, 1994.
Organizational Foundation & the Environment: SWOT Analysis of an Organization in Transition
Improving a Key Work Process
Balanced Scorecard - Organizational Performance Results