Course: Approaches to Managing Health Services Organizations

  • Course Home
  • Syllabus
  • Schedule
  • Readings
  • Assignments
  • Want to stay in touch?

    2 + 1 =  


Course Description

Healthcare professionals around the world are experiencing increasing pressures from patients, communities, governments and payers to demonstrate value. Controlling costs, providing high quality outcomes, assuring access, and enhancing patient satisfaction have become leading issues. In addition, services increasingly are provided within the context of multi-disciplinary teams and complex organizational and financial arrangements. Fiscal and other resource constraints abound. Meeting these challenges within healthcare settings requires leadership and managerial skills in addition to clinical expertise.

This course provides a learning laboratory experience for students who will explore a variety of settings in which to apply concepts learned in Managing Health Services Organizations.

Students are assigned to groups of 5-6 students for the duration of the course to address the problems in groups. Through the use of case studies, videos and small group discussion, students will explore such topics as:

  • Leadership
  • Systems thinking
  • Organizational design, stakeholders and governance
  • Quality assurance tools
  • Communication, cooperation and collaboration
  • Budgeting and financial management
  • Measuring and monitoring organizational performance
  • Balanced scorecards

Course Objectives

Upon completeion of this course, students are able to:

  1. Work in teams to tackle problems faced by managers of health services organizations
  2. Apply an understanding of environmental and organizational factors in managerial decision-making
  3. Use communication and collaboration skills in addressing problems of complex systems
  4. Use quality assurance tools such as flow charts
  5. Develop a budget based on information regarding business or service volume, staffing levels, salary rates, and supply usage and costs
  6. Develop the metrics needed to populate a balanced scorecard to monitor the performance of health services organizations


Students in this course must take Managing Health Services Organizations (551.601) either concurrently or prior to taking this course.

Course Requirements

The course is graded on a pass-fail basis only.  Each of the six group assignments is to be turned in at the end of the session where a Graded Group Assignment is indicated, so attendance is required to obtain a grade.  Each assignment will be worth 20% of the grade.